Returns & exchanges
- Custom or personalized orders
- Items on sale
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently asked questions
Refunds and Exchanges
1. In case of cancellation or return for any reason except our fault, we return only 80% due to not refundable commissions.
2. Refund will be made only after we get our item back
3. No refunds for custom orders.
4. No refunds for items from section Sale.
5. No refunds after 45 days from purchase moment.
Rules of my shop. Please read before making a purchase.
If you are unhappy with your purchase - please write to me and we will solve the problem.
Please carefully read all descriptions and rules before you make a purchase.
Return of goods is possible only if there is a defect or damage and in case you:
- have been contacted me within 2 weeks after receiving the order.
- have been sent within 30 days from the receipt (at the expense of the buyer).
When returning the goods, the money for shipping is not returned under any circumstances. All shipping costs always on the buyer.
The seller is not responsible for the passing of custom control. All the taxes, duties, and fees of the destination country are at the buyer expense.
Exchange of goods - is impossible.