SHIPPING
Ancient Smithy is based in Kyiv, Ukraine. We ship from and store all axes, hammers and leather products in Ukraine(Europe). 70% of our products we have in stock and typically post items within 1-3 working days of payment being received however this can vary. If you have some special date, please feel free to contact me and we will make the order with high priority. Any items with different dispatch times are noted so in the listing.
Tracking numbers available for all orders placed for any country.
- Europe typically takes 2-6 working days
- USA, Canada takes 3-8 working days
- Australia takes 7-15 working days
- Shipping to the rest of the world takes 5-15 working days
If buyers don't pay any customs and import taxes and the package was returned, Ancient Smithy company after returning the package back will refund money minus the shipping cost for both directions.
TAXES & DUTIES
We do not charge VAT for our items whether you are a business or an individual. It is possible that if you are located outside of the EU you may be subject to import duties, custom charges or taxes. The customer, you, are responsible for the payment of any such import costs. Ancientsmithy has no control over such charges, cannot predict their amount and will not cover them. By purchasing from our site you accept responsibility for covering any taxes and duties you may be charged.
FAULTY ADDRESSES & P.O. BOXES
if the order is returned to us due to faulty addresses, failure of client to collect their order, inability of the courier to deliver to P.O. boxes or Military bases only the value of the items and not the delivery will be returned. Please note that incorrect addresses or those written using special characters or Military Base addresses may cause a delay to the dispatch, cancellation of your order or returning of the item to us.
RE-POSTING RETURNED ORDERS
Ancientsmithy is not responsible for the cost of re-shipping an order which has been returned to us by no fault of our own or by a failure of the customer to pick up the parcel. We are happy to reship the items, however the cost of postage is the buyer's responsibility to cover again.
Wrong address supplied
You as a buyer are responsible for providing us with your correct address. Should you provide us with the wrong address, through no fault of our own and contact us after the item has been shipped to change the address, you will not be entitled to a refund or re-shipping unless the item is returned to us. If you have provided us with the correct address but we shipped it to the wrong one, we will ship a replacement out. It's only fair.