Our policy lasts 14 days. Just contact us within 14 days of receiving your item if there are any issues.
Personalized items are non-returnable. Clothing is non-returnable as it is made to order. If you would like to know more about this before placing an order, please contact us.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
-Items showing signs of use.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error (such as improper use in conditions we advise against i.e. washing in the dishwasher, bending repeatedly, wearing in water as chlorine, limescale and other things lead to deterioration of non-prescious metals at a faster rate etc.)
-Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Store credit can be given for the amount the item has been purchased for.
Wrong address supplied
You as a buyer are responsible for providing us with your correct address. Should you provide us with the wrong address and contact us after the item has been shipped, you will not be entitled to a refund or re-shipping unless the item is returned to us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide return address.
We do not cover the cost of the item you're returning to us, however, we won't charge for the delivery of your replacement either our normal shipping method.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.